Terms and Conditions

1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.

1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by the Rules of any game You play ("Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.

1.4 The original text of the Terms of Use is in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.

1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have presented to You and are in force from time to time.

1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

2. CONTRACTING PARTIES

2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.

All information on the Website is provided by the provider of services on the Website, a company Innovista Limitada (hereinafter, the Company), is a company operating Betazo.casino. Innovista Limitada is incorporated under the laws of Costa Rica and operates its regulated activities in terms of License No. ALSI-202409026-FI2. Innovista Limitada as Operator in these Terms and Conditions is referred to as Betazo.casino "We", "Us", "Our", "Management", "Site" or "Company" that you enter contract with. The Player and registered Account Holder shall be referred to as "You", "Yours", "Customer" or "The Player".

2.2 In the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE

3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.

3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes. So You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.

3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such a method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT

4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator ("Your Account" or "Account").

4.2 In order to open Your Account for use with the Services, You can:

4.2.1 Click on Join Now on the Website and follow the on-screen instructions; or

4.2.2 Open by such other Account opening method as shall, from time to time be offered by the Operator;

4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details"). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.

4.4 In opening Your Account You warrant that:

4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money also lose money;

4.4.2 You are: (a) over 18 years of age, and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the "Relevant Age");

4.4.3 gambling is not illegal in the territory where You reside;

4.4.4 You are legally able to enter into contracts;

4.4.5 You have not been excluded from gambling; and

4.4.6 You do not have an Account opened with us already; or

4.4.76 You have not already had an Account closed by us for any reason.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS

5.1 You warrant that:

5.1.1 the name and address You supply when opening Your Account are correct; and

5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.

5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.

5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us at – [email protected].

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:

• Each document must be sent as a separate image
• Photo Captured images are preferred, but if you'd rather scan your documents, send them as a .jpeg
• When you take your picture:
• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
• Your picture must be in focus and all the text easy to read
• Your full passport photo page or ID must be in shot, don't leave any bits out or cover with your hand or fingers
• Your lighting must be good; to stop any glare don't use flash

We need all of this because it's part and parcel of gambling responsibly – and the applicable law requires it.

6.1. Why do I need to verify my account?

When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer 'KYC'). It's part and parcel of gambling responsibly, and something that the law requires us to do.

6.2. What do I need to provide?

To verify your age we will accept one of the following documents:

• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

Card data shall not be collected and stored by Us without PCI DSS.

To verify your identity (KYC) we may need additional documents which could also include:

• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)

Make sure your documents are in acceptable condition.

8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.

9. BONUSES

9.1. Betazo.casino reserves the right to remove, add or change any bonus that is available in the account of any Customer and that has not been claimed. Any claimed and active bonus will not be removed by Betazo.casino under regular circumstances.

9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. Betazo.casino has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.

9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.

9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 208 PEN (54 566 CLP) or any other currency equivalent. Any winnings exceeding 208 PEN (54 566 CLP) without making a real money deposit will be void and will be kept by Betazo.casino.

9.5. The maximum bet when having an active bonus is 21 PEN (5 456 CLP) per spin or 2 PEN (546 CLP) per bet line. Betazo.casino reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of Betazo.casino.

35. RESPONSIBLE GAMING/GAMBLING

35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period, You will be entitled to re-commence use of the Services by contacting [email protected].

35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:

35.2.1 try and establish limits for the amounts you want to wager or deposit.

35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.

35.2.3 try not to let gambling interfere with your daily responsibilities.

35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.

35.4 You should always be aware that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup the debt. Recognising that you may be developing a gambling problem is the first step to regaining control.

35.5 Please bear in mind, that:

35.5.1 Gambling should be entertaining and not seen as a way of making money

35.5.2 you should avoid chasing losses

35.5.3 Only gamble what you can afford to lose

35.5.4 Keep track of time and the amount you spend gambling

35.6 If You require any information relating to this contact our Support [email protected] or view our Responsible Gambling section.

35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest visiting www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

CONTACTING US

The Operator can be contacted by e-mail [email protected]. Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:

• Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
• Try not to let gambling interfere with your daily responsibilities.
• Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
• Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.